Privacy Policy

Privacy Policy
Effective Date: 07 October 2025

1. Introduction
Welcome to www.jcperformancecoaching.co.uk (“Website”). At JC Performance Coaching (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

By using this website, you agree to the terms of this privacy policy.

2. Data Controller
JC Performance Coaching is the data controller responsible for your personal data.
Contact Information:
James Crozier
Email: james@jcperformancecoaching.co.uk

3. Information We Collect
We may collect and process the following information:

• Personal Information: Name, email address, phone number, and other information you provide when contacting us or signing up for services.
   
• Payment Information: Payment details, such as card numbers, are processed directly by our secure third-party payment provider. We do not store your full payment details on our servers.
   
• Technical Information: IP address, browser type, operating system, device information, and browsing behaviour collected via cookies and analytics tools.
   

4. How We Use Your Information
We process your data for the following purposes:

• To provide and manage our coaching services.
   
• To communicate with you about enquiries, bookings, or updates.
   
• To process payments and manage accounts.
   
• To improve our website and services through analytics.
   
• To comply with legal obligations.
   

We will only use your personal data when there is a lawful basis to do so, such as your consent, contractual necessity, or legal obligations.

5. Legal Basis for Processing
Our legal basis for collecting and using your information includes:

• Performance of a contract (e.g., providing services you have requested).
   
• Legitimate interests (e.g., improving services and website performance).
   
• Your consent (e.g., subscribing to newsletters).
   
• Compliance with legal obligations.
   

6. Sharing Your Information
We will not sell or rent your personal data to third parties. We may share your data with:

• Service providers who assist with website hosting, payment processing, and analytics.
   
• Legal or regulatory authorities where required by law.
   

We ensure all third parties we work with process your information securely and in compliance with applicable data protection laws.

Payment Details: All payment information is handled securely by our trusted third-party payment provider. We do not store or process full payment details on our own systems.

7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use the site. You can manage or disable cookies in your browser settings, but this may affect site functionality.

For more information, please refer to our Cookie Policy [link if you have one].

8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal or reporting requirements.

9. Your Rights
Under UK data protection law, you have the right to:

• Access your personal data.
   
• Correct inaccurate or incomplete data.
   
• Request deletion of your data (“right to be forgotten”).
   
• Restrict processing of your data.
   
• Object to processing.
   
• Request portability of your data.
   

To exercise your rights, please contact us at james@jcperformancecoaching.co.uk.

10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

11. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact:

James Crozier
Email: james@jcperformancecoaching.co.uk